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T T T E E E A A A C C C H H H E E E R R R S S S S S S E E E R R R V V V I I I C C C E E E C C C O O O M M M M M M I I I S S S S S S I I I O O O N N N Our Contact s : TSC House , E - Mail:info@tsc.go.k e Kilimanjaro Road, Upper Hill Websit:http://www.tsc.go.ke Private Bag, 00100 Nairobi, KENYA PIN NO: P051098084N THIS CHARTER IS AN EFFORT TO SERVE THE TEACHER BETTER AND DOES NOT PURPORT TO REPLACE THE TEACHERS SERVICE COMMISSION ACT(CAP .212 OF THE LAWS OF KENYA), THE CODE OF REGULATIONS FOR TEACHERS OR THE TEACHERS SERVICE COMMISSION CODE OF CONDUCT AND ETHICS AND OTHER RELEVANT LAWS 2 This Charter is a commitment by the Teachers Service Commission to improve service delivery to our customers and all other stakeholders in the education sector. I. OUR CORE VALUES Our Vision “ To be an institution of excellence in the provision of efficient and effective service for quality teaching” Our Mission “To Establish And Maintain A Sufficient Professional Teaching Service For Educational Institutions. Our Mandate The Teachers Service Commission was established in 1967 by an Act of Parliament (Cap 212 of the Laws of Kenya) to provide services to the teachers and was mandated to perform the following teacher management functions: - Registration Recruitment Deployment Remuneration Promotion Discipline Maintenance of Teaching Sta ndards. 3 As we serve you, we shall adhere to the following core values a) Professionalism b) Customer focus c) Integrity d) Innovativeness e) Team spirit II. OUR COMMITMENT 1. The Teachers Service Commission is committed to serve you with courtesy, ho nesty, integrity and fairness. 2. We commit ourselves to: - (a) Attend to you within ten (10) minutes of your visit; (b) Respond to your correspondence within Fourteen (14) days upon receipt of your letter; and (c) Treat your concern with confidentiality and give it the urgency it deserves. III. YOUR RIGHTS 1. Our services are free In the event of experiencing any difficulty in obtaining service in a division, please ask to see the Head of that Division. 2. Registration: Upon receipt of application for registratio n, the Commission will process, register and dispatch your certificate of registration within fourteen (14) days. 3. Recruitment: In the event that a vacancy arises, it will be advertised and the procedure for recruitment will be applied to ensure tha t all qualified candidates are given equal opportunity for selection. 4. Deployment: (a) Posting (i) Upon recruitment, the successful candidates will be posted within fourteen (14) days. (ii) After study leave or upon determination of a disciplinary case, you wil l be posted within fourteen (14) days of reporting to any educational institution/district where the Commission requires your services. (iii) Where the Commission feels that the teacher must be interviewed before posting or deployment, the candidate will be inte rviewed within thirty (30) days. (b) Transfers (i) Transfer requests will be acknowledged within fourteen (14) days from the date of receipt of your application. (ii) Transfer requests will be considered on availability of vacancy and/or replacement for the a ffected stations. The outcome will be communicated to you through the respective agent/head teacher within thirty (30) days of the Commission’s decision. 5. Remuneration (a) Payment of Salaries (i) Salaries/allowances to you will be paid by the last day o f each month. (ii) Pay slips will be dispatched to your District/Institutions by the 25 th day of each month. 5 (iii) Requests for change of pay point will be effected on the payroll for the month if received on/or before the 15 th day of the preceding month. Otherwise it will be effected in the subsequent month. (iv) Third party deductions – (cooperatives, insurance, hire purchase schemes etc) will be effected in the subsequent month upon receipt of your instructions through the company on/or before the 15th day of the prece ding month. (v) All statutory deductions effected on your pay slip will be remitted to the respective organizations by the 10 th day of the month following the month the salary is due to you. (vi) In the event of an error being reported/detected before the 15 th da y of the month, correction on the payroll will be made in the subsequent month. (vii) On receipt of an Appointment/Casualty Return you will be appointed/reinstated on payroll within two (2) months, provided that it is received on or before the 5 th day of the pre ceding month. (b) Returned Salaries. (i) Payment of returned salaries will be processed and paid within twenty - one (21) days upon receipt of your claim letter. (ii) Whenever your salary is returned by your bank due to closure of your bank account the Commission will pay subsequent salaries by cash through the Postal Corporation. (iii) Any erroneous salary recovery will be refunded to you within fourteen (14) days. 6 (c) Other Payments i. Reimbursement of inpatient medical expenses, traveling/accommodation expenses, a nd per diem will be processed and paid within fourteen (14) days of receipt of your claim subject to availability of funds. ii. Medical Ex - gratia claims will be paid to you within six (6) months. iii. Replacem ent of stale cheques will be made to you within fourteen (14) days upon receipt of your claim in writing. iv. Income Tax and P9 forms will be sent to the TSC agents and can be collected before the end of March each year. v. You will be issued with a receipt i n the Cash Office within fifteen (15) minutes upon settlement of a T.S.C. liability. 6. Confirmation of Appointment On completion of two (2) years probationary service and upon receipt of your application for confirmation the Commission will make a decis ion on your confirmation of appointment within thirty (30) days. 7. Promotions (i) Promotions will be granted in accordance with the existing schemes of service for teachers. You are advised to acquaint yourself with the relevant scheme and the Teachers Serv ice Commission Code of Regulations for Teachers. Promotions for common cadre establishment will be processed when due within a period of thirty (30) days 7 8. Leave Your application for any form of leave shall be processed and a decision communicated to you within a period of thirty (30) days. 9. Letters of introduction Letters of introduction to other organizations will be issued within two (2) days upon request. 10. Pension/Death gratuity Upon receipt of the required documents, i. Yo ur claim for pension shall be processed and dispatched to the Treasury three (3) months before the date of your retirement. ii. Claims for Death Gratuity will be processed within six (6) months, provided that all the required documents have been submitted to the Commission. 11. Discipline i. A discipline case shall be determined within six (6) months from the date it is registered provided that the Commission will have received all the required relevant documents. ii. A decision on a discipline case shall be co mmunicated to you within fourteen (14) days from the date of hearing of the case. 12. Handling Complaints The Commission undertakes to handle any complaint through the relevant Heads of Divisions. However, in case of dissatisfaction, you are advised t o channel your complaints through the Public Relations office. 8 IV: YOUR OBLIGATIONS (i) You are expected to be conversant with and adhere to the Teachers Service Commission Code of Regulations for Teachers, the Teachers Service Commission Code of Conduct a relevant laws. (ii) You will be attended to at the Teachers Service Commission headquarters upon production of a letter from the Head teacher in case of a teacher or from the Provincial Director of Education, Director of City Education, Muni cipal Education Officer (MEO) and District Education Officer (DEO) in the case of a Head of an institution during term time. (iii) You may clear the Commission’s liabilities by a banker’s cheque, money order or by cash for which a receipt will be issued to you the same day. (iv) Where an erroneous payment has been made, it is your responsibility to report and refund the same to the Commission. (v) Third party deductions will be stopped only through written authority from the respective parties. (vi) All deductions including 3 rd party deductions should not at any one time exceed two thirds of your basic salary. (vii) You are required to promptly notify the Teachers Service Commission in the event of change of your bank account/pay point. (viii) You are obliged to disclose and produce all re levant information, records and documents required by the Teachers Service Commission Officers. (ix) You are advised to obtain service from Teachers Service Commission Officers who can easily be identified by their official badges. 9 (x) You are required to main tain a high level of integrity at all times. It is an offence to compromise any of the Commission’s staff. (xi) You are required to immediately return a signed copy of letter of appointment on probation to the Commission for record purposes. (xii) Upon recruitment as a teacher, you will be required to serve in the same station for a minimum period of five years before requesting for a transfer. (xiii) You are required to update the Commission on any change of your permanent address. (xiv) You are required to promptl y notify the Teachers Service Commission in the event of change of your next of kin. (xv) All correspondence/claims should be forwarded through the head teacher in the case of a teacher or through the relevant TSC agent (see III (ii) above) in the case of a hea d of an institution. V. COMMUNICATION (i) The Commission believes that effective communication can be used to positively manage change and to ensure the prompt delivery of services. In this regard, the Commission undertakes to communicate with you as provided for in this charter. (ii) The Commission will appreciate feedback from you on the services rendered. WE ARE DELIGHTED TO HAVE BEEN OF SERVICE TO YOU